Shipping policy

1. Which delivery method applies?

The respective product description shows whether the product is a digital licence code, digital content or a physical item. Digital products are made available electronically; physical items are dispatched to the delivery address entered at checkout.

2. Digital provision

The specific method and time of provision are determined by the information for the respective product. Please use an accessible email address when ordering and, if necessary, also check your spam folder. If access details are missing or you have not received a code, contact us at ecosiamaxlimited@gmail.com and include your order number.

Provision before the statutory withdrawal period expires requires the necessary express declarations. The conditions for the early expiry of the right of withdrawal are set out in our Withdrawal and Refund Policy.

3. Physical items

The available delivery countries, shipping methods, shipping costs and applicable delivery time are stated before you complete your order. For an order containing digital and physical products, they may be provided separately. Digital provision does not replace the dispatch of an additional physical item ordered.

Please check the delivery address before submitting your order. If you notice an incorrect address, contact us as early as possible. Statutory rights relating to late or missing delivery remain in place.

4. International deliveries and returns

Customs or import duties may apply to cross-border deliveries of goods insofar as they are not already included in the total price. The information about such additional costs communicated before placing the order applies.

Information about withdrawal, returns and refunds is set out in our Withdrawal and Refund Policy. For delivery questions, you can contact ECOSIAMAX LIMITED at ecosiamaxlimited@gmail.com.